Enrollment Technology Specialist

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Process all incoming enrollments, terminations, and change forms, including COBRA and forward them to the appropriate carrier for processing utilizing online capabilities when available.

• Process all carrier submissions

• Internal Response Time/Follow Up

• External Response Time/Follow Up

• Meeting deadlines

• Sense Of Urgency

• Meeting volume standards (Processing Number of Submissions)

• Ensuring all necessary items are included in the submissions

• Scrubbing applications

• Online data entry

• Contacting the client for additional information

• Keeping the Team informed throughout the process

• Follow up with the carrier for final results

• Communicate any missing items to the Account Manager and Benefit Consultant

• Assist with all enrollment packets for carrier change and new business submissions

• Update Ease on all member enrollments, terminations, change forms (including COBRA forms), and requests for additional information for submission completion.

• Special Projects – Can include, but are not limited to, building and maintaining spreadsheets for clients for enrollment purposes.

REQUIREMENTS:

• High School Diploma. College degree preferred.

• Significant insurance experience required; at least three years of work experience (benefits administration, health insurance customer service, etc.).

• Excellent problem-solving skills. Persistent in achieving the end result—resolution.

• Strong organizational skills, including daily prioritizing and logical thinking.

• Service-oriented, kind, compassionate, and willing to work hard on another person’s behalf.

• Good communication skills, especially verbally and over the phone. Clarity and accuracy are essential.

• Excellent phone skills, being responsive, empathetic, and honest with the information to be shared.

• Strong working knowledge of computers (MS Word, MS Outlook preferred; Internet, MS Excel, and database experience also beneficial) and able to learn online carrier systems and programs.

• Able to manage multiple projects simultaneously and successfully.

• Able to work with others in teams; able to work with those who perform similar jobs as well as complementary roles. Promotes cooperation and shared successes throughout the organization

• Shares ideas for improvement that are oriented around solutions and blameless problem-solving.

Required Experience: 2-5 years of relevant experience

Required Travel: Negligible

Required Education: High school or equivalent